Carrier - means Peninsular Holding Company (PHC) trading as Madrid Chauffeur and all subsidiary companies and any sub-contractor of PHC Customer - means the person or company who contracts with the Carrier for the services of the Carrier Cancellation Fee - means a fee charged by the Carrier for the cancellation of the Service by the Customer prior to the booked collection time and after the Vehicle has departed to fulfill the booking Cancellation on Arrival fee - means a fee charged where a Consignment or Passenger is not ready for collection (for whatever reason) by the end of the waiting time allowed by the Carrier under Clause 2.5 Conditions - means the conditions of carriage set out in this document including any alteration, variation or amendment subsequently advised to the Customer by the Carrier Contract - means the contract of carriage between the Customer and Carrier on these Conditions Price List - means the list maintained by the Carrier of its charges for the Service and any ancillary charges quoted to the Customer or as published on the Carrier's website prior to or at the time of the booking Luggage & Personal Items - means suitcases, trunks, bags or other similar items used by a Passenger to hold their personal possessions during the Service and including all other items (such as handbags, mobile phones, personal electronic devices, sunglasses, cameras and keys) brought by a Passenger into the Vehicle but not otherwise contained within a suitcase, trunk or bag Passenger - means a person (including the Customer where applicable) who the Carrier agrees to transport from one place to another Service -means the carriage of passengers requested by the Customer


2.1 Customer contracts as agent on behalf of any and all Passengers
The Customer contracts for itself and as agent on behalf of any and all Passengers.

2.2 Right of Driver to refuse carriage
The driver is responsible for the safety of the Vehicle and its occupants. Any Passenger whose conduct the driver reasonably believes to be drunken and disorderly, threatening, abusive, dangerous or in breach of any statutory regulation may be removed from a Vehicle or prevented from boarding. The Customer will be responsible for the conduct of any Passenger and shall indemnify the Carrier for any damage or injury caused to the Vehicle driver or any third party's property by the Customer or any Passenger.

2.3 Loss of Passengers' Luggage
The Passenger(s) shall remain responsible at all times for their Luggage & Personal Items and shall ensure that all their Luggage & Personal Items are loaded into the Vehicle prior to commencement of the Service, and unloaded from the Vehicle upon completion of the Service. The Carrier accepts no responsibility for any loss of / damage to Luggage & Personal Items or consequential losses arising as a result of Luggage & Personal Items which are not loaded to or unloaded from the Vehicle.

2.4 Passengers taken ill
The Customer will be responsible for the conduct of the Passenger(s) and shall pay for any loss and/or damage caused by the Passenger(s) to the Vehicle or any other property, including but not limited to cleaning costs following any spillage or soiling of the Vehicle and any loss of earnings suffered by the Carrier or any sub-contractor or employee of the Carrier due to the Vehicle being out of use during such cleaning.

2.5 Waiting time 1
- General The Passenger(s) and any Luggage or Personal Items shall be ready for collection at the time stipulated by the Customer when the booking is made. However, the Carrier will allow 30 minutes for waiting or loading, when picking up Passenger(s). In the event that all booked Passengers have not boarded the vehicle within 30 minutes the Carrier reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 30 minutes) in accordance with the Price List.

2.6 Waiting time 2
- Collections from Airports, Seaports and International Train Terminals In relation to collections of Passenger(s) from Airports, Seaports or International Train terminals the Carrier will allow 60 minutes (starting from the last estimated arrival or disembarkation time known to the Carrier for the relevant aircraft train or ship) for waiting and loading. Thereafter the Carrier reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 60 minutes) in accordance with the Price List. In any event the Carrier reserves the right to terminate the Contract at any time after the first 60 minutes and, in addition to any charge for loading/waiting time, may charge a termination fee in accordance with the Price List for such termination.

2.7 Left Luggage
The only obligation of the Carrier in relation to any Luggage & Personal Items or other items left behind by Passenger(s) in the Vehicle upon completion of the Service shall be to inform the Customer that such Luggage & Personal Items or other items have been found, and when and where they can be collected from the Carrier.

2.8 Cancellation
Up to 14 days prior 100% refund, up to 5 days prior 50% refund. After 5 days service is deemed to have been given and a discretionary credit or re-scheduling without additional charge is allowed. Ancillary ( entrances/ tickets and 3rd party activities) are refundable within these periods unless already purchased and refund unobtainable.

2.9 Animals
The Carrier will not carry any animals save for Guide Dogs accompanying registered blind Passengers.

2.10 Seat
belts/legal age.

2.12 Route
taken Unless otherwise instructed by the Passenger before the commencement of the Service, routes travelled will (in accordance with road, traffic and weather conditions) be at the driver's discretion.

2.13 Missing flights/Delay
It is the responsibility of the Customer to ensure that sufficient time is allowed for completion of the Service. The Carrier gives any advice on journey times in good faith but does not guarantee the completion of any journey in any specific time and will not be liable for any direct or consequential loss, delay or inconvenience caused to the Passenger(s) by the actual journey time (including but not limited to flight and hotel costs).


3.1 Commencement and end of Service
- Carrier's Period of Responsibility The Service shall commence upon the arrival of the Vehicle for collection of the Passenger(s) at the place of collection designated by the Customer. The Service shall terminate upon delivery of the Passengers at the agreed place of delivery.

3.2 Right to sub-contract the Service

3.2.1 The Carrier may engage any agent or sub-contractor to perform the Service and shall provide the name of such agent or sub-contractor to the Customer upon request

3.3 Carrier's charges

3.3.1 The Carrier's charges shall be based upon the Price List, with VAT included if required by law.

3.3.2 The Carrier's charges are to be paid in full within 30 days from the date of the Carrier's invoice, without any deduction or set off against any alleged claim against the Carrier.

3.3.3 Any query by a Customer in respect of the Carrier's charges must be made in writing within 7 days of the date of the Carrier's invoice.

3.3.4 If additional Carrier's charges are not paid in full within 30 days from the invoice date, the Carrier shall thereafter be entitled to charge interest on all outstanding amounts at an annual rate of 3% above the EURIBOR from the date of the unpaid invoice.

3.4 No variation of terms
These Conditions shall apply to the exclusion of any other terms and conditions (including those of the Customer). Unless agreed in writing by a Director of the Carrier, no employee, agent or sub-contractor of the Carrier is authorised to alter or vary these Conditions.

3.5 Cancellation
In the event of cancellation of the Contract by the Customer after despatch of the Carrier's Vehicle, the Customer shall be liable to pay a Cancellation Fee to the Carrier. This fee will be based from the location of the customer pick up point.

3.6 General indemnity against any charges incurred by Carrier
The Customer shall indemnify the Carrier in respect of:

3.6.1 All consequences suffered by the Carrier (including but not limited to claims, costs, expenses, demands, proceedings, fines, penalties, damages, and loss of or damage to the carrying Vehicle and to other goods carried) arising as a result whether direct or indirect of any error, omission, misstatement or misrepresentation by the Customer or an employee or agent of either of them.

3.6.2 All claims and demands whatsoever in excess of the liability of the Carrier under these Terms and Conditions.

3.7 Equal Opportunity Employer
The Carrier is an Equal Opportunity Employer and has implemented a policy to promote equality in relation to disability, gender, race, age, religion or belief and sexual orientation. The Carrier will refuse to accept any booking which would contravene that policy

3.8 Severance
If any provision of the Conditions is held by any court or competent authority to be invalid or unenforceable, in whole or in part, the validity of the remainder of these Conditions and of such provision shall continue in full force and effect.

3.9 Claims
No claim shall be brought against any officer, employee or sub-contractor of PHC. 10 Law and jurisdiction These Conditions and the Contract to which they apply shall be subject to laws of Spain and any dispute between the Customer and the Carrier shall be subject to the exclusive jurisdiction of the Spanish Courts.